Hi Edward,

Thank you for your feedback. However, we are a little confused by your review, as we have no record of an online order under your name, nor do we have an employee named Helena.

Additionally, the customer service experience you described does not reflect how we conduct business or handle concerns at Farm House Collection. We take customer satisfaction seriously and are always happy to address any issues with our products.

I would be more than happy to speak with you directly to get to the bottom of this. Please contact us with your order number so we can look into the situation further.

Thank you,
Travis
Farm House Collection